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FAQs
NextGen Pacer Administrative Accounts
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How do I know I am only paying for accounts sanctioned by our company?
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How would you add an existing PACER account to my PACER Administrative Account?
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If an account has a balance, will that balance be transferred to my PACER Administrative Account once it is linked?
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If each attorney has their own PACER account, will the firm get several different bills?
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Is the PAA Administrator notified when a user unlinks from the PAA account?
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What happens to the PACER account if an attorney leaves the firm that is tied to the PACER Administrative Account (PAA)?
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What happens when an attorney leaves the firm if the credit card used is a firm credit card?
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What maintenance functions, outside of making a payment, are not allowed if I don’t upgrade my PACER account?
NextGen Post-Go Live
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Do I need to remember my CM/ECF login after I have linked my accounts?
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Where do I login to CM/ECF once the court goes live?
EPOC (Electronic Proof of Claim)
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At the time of filing my claim, I do not know the amount that is due. How do I enter “Unknown” in the amount for the claim?
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Can I file an electronic proof of claim in any chapter case?
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Can I get a file‐stamped acknowledgment of the Proof of Claim?
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Can I include a separate mailing address for payments?
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Do I need to attach the B10 claim form as an attachment?
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Do I need to become an ECF registered user to file an electronic proof of claim?
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How will I know the treatment of my claim by the Chapter 13 Trustee?
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I am a creditor’s attorney and will be filing a claim on behalf of my client. How do I record the creditor address and my address as attorney?
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I filed a claim and my attachments did not properly attach to the claim filed. How do I get the supporting documentation filed?
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I need to amend a claim. How do I do this?