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FAQs

NextGen Pacer Administrative Accounts

  1. How do I know I am only paying for accounts sanctioned by our company?
  2. How would you add an existing PACER account to my PACER Administrative Account?
  3. If an account has a balance, will that balance be transferred to my PACER Administrative Account once it is linked?
  4. If each attorney has their own PACER account, will the firm get several different bills?
  5. Is the PAA Administrator notified when a user unlinks from the PAA account?
  6. What happens to the PACER account if an attorney leaves the firm that is tied to the PACER Administrative Account (PAA)?
  7. What happens when an attorney leaves the firm if the credit card used is a firm credit card?
  8. What maintenance functions, outside of making a payment, are not allowed if I don’t upgrade my PACER account?

NextGen Post-Go Live

  1. Do I need to remember my CM/ECF login after I have linked my accounts?
  2. Where do I login to CM/ECF once the court goes live?

EPOC (Electronic Proof of Claim)

  1. At the time of filing my claim, I do not know the amount that is due. How do I enter “Unknown” in the amount for the claim?
  2. Can I file an electronic proof of claim in any chapter case?
  3. Can I get a file‐stamped acknowledgment of the Proof of Claim?
  4. Can I include a separate mailing address for payments?
  5. Do I need to attach the B10 claim form as an attachment?
  6. Do I need to become an ECF registered user to file an electronic proof of claim?
  7. How will I know the treatment of my claim by the Chapter 13 Trustee?
  8. I am a creditor’s attorney and will be filing a claim on behalf of my client. How do I record the creditor address and my address as attorney?
  9. I filed a claim and my attachments did not properly attach to the claim filed. How do I get the supporting documentation filed?
  10. I need to amend a claim. How do I do this?

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