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FAQs

NextGen Pacer Administrative Accounts

  1. How do I know I am only paying for accounts sanctioned by our company?

    A user cannot add an account to your PAA. The PAA Administrator must send an invite to the user and they must accept the invite. As the PAA Administrator, you can unlink users from the account at any time, and the individual user can also unlink from the PAA at any time.

  2. How would you add an existing PACER account to my PACER Administrative Account?

    To add a PACER account, you would need to select from the four options:

    • Add Existing PACER Accounts to My PAA
    • Remove PACER Account from My PAA
    • Rescind My Pending Request
    • Download List of All My PACER Accounts

    After selecting “add existing pacer accounts to MY PAA,” this will send an invite to the PACER user. The user must accept the invite in order to be added to the PAA account.

  3. If an account has a balance, will that balance be transferred to my PACER Administrative Account once it is linked?

    Yes. Any balance (including credit) will be transferred to the linked PACER Administrative Account.

  4. If each attorney has their own PACER account, will the firm get several different bills?

    Yes. The firm will receive several bills. The firm can create a PACER Administrative Account (PAA) for central billing for all attorneys.

    On our website under PACER: NextGen: Central Sign-On Link there is a section on how to register for a PACER Administrative Account.

    One person in the firm should be appointed the PAA Administrator and would complete the registration on the PACER website.

    Once that account is created, (for administrative purposes ONLY), the PAA Administrator can:

    •  Add users to the account, which will send an invitation to that user asking them to accept being a part of the PAA account.
    • Upon accepting the invite, the PAA Administrator will receive one bill itemized for each attorney.

    Additional information can be obtained from the PAA User Manual.

  5. Is the PAA Administrator notified when a user unlinks from the PAA account?

    Yes. An email will be sent to both the user and the administrator when an account is unlinked from the PAA account.

  6. What happens to the PACER account if an attorney leaves the firm that is tied to the PACER Administrative Account (PAA)?

    If an attorney leaves the firm, the PAA Administrator will need to remove the attorney from the PAA PACER account immediately.

    This will avoid charges of any new related PACER fees from the departed attorney. Instructions are provided in the PAA User Manual.

  7. What happens when an attorney leaves the firm if the credit card used is a firm credit card?

    If the attorney’s account is under your PACER Administrative Account, you can unlink the account so that you are no longer responsible for their PACER charges after the attorney leaves the firm.

    The attorney is responsible for updating his/her PACER profile in Manage My Account to change their credit card billing information.

  8. What maintenance functions, outside of making a payment, are not allowed if I don’t upgrade my PACER account?

    Changing a password, updating contact information, setting security information, or changing account preferences are not possible without upgrading the PACER account.

    Additionally, without upgrading the PACER Administrative Account, it is not possible to perform the following management functions: adding or unlinking an account, viewing a list of accounts, and assigning cost center information.

NextGen Post-Go Live

  1. Do I need to remember my CM/ECF login after I have linked my accounts?

    No. Your PACER Login will provide you access to all NextGen CM/ECF courts in which you are registered and have electronic filing privileges.

    Note: Linking to ILNB will start on May 24, 2021.

    You must continue to use your court-issued CM/ECF login and password for all courts which have not gone live on NextGen.

  2. Where do I login to CM/ECF once the court goes live?

    Go to www.ilnb.uscourts.gov then select (CM/ECF and PACER Login). This will redirect you into the new PACER login screen.

EPOC (Electronic Proof of Claim)

  1. At the time of filing my claim, I do not know the amount that is due. How do I enter “Unknown” in the amount for the claim?

    In the amount box, enter: 0.00. Attach documentation to the claim explaining the reason that the 0.00 was entered. The amount on the B 410 that is produced will state "See Attachments". Once you know the amount of the claim, file an amended claim.

  2. Can I file an electronic proof of claim in any chapter case?

    Yes. The Northern District of Illinois Bankruptcy Court began accepting electronic claims in all cases effective February 9, 2015.

  3. Can I get a file‐stamped acknowledgment of the Proof of Claim?

    Yes. The Court’s claim number will display with a link to the electronically file‐stamped proof of claim upon submitting the proof of claim. The claim will be file stamped as of the entry date. It is recommended that the claim be printed or saved at this time.

  4. Can I include a separate mailing address for payments?

    Yes. Check the box indicating that the Payment Address is different from the Notice Address. An additional address field will appear for this alternate address for payments.

  5. Do I need to attach the B10 claim form as an attachment?

    No. The fillable form will create the B10 form. Any attachments should consist of supporting documentation to the Proof of Claim.

  6. Do I need to become an ECF registered user to file an electronic proof of claim?

    No. A claimant or a claimant's agent may utilize the electronic filing feature available on the court's website without becoming a registered ECF user; no login or password is required.

  7. How will I know the treatment of my claim by the Chapter 13 Trustee?

    Check the website of the Chapter 13 Trustee assigned to the case or contact the Chapter 13's Trustee Office.

  8. I am a creditor’s attorney and will be filing a claim on behalf of my client. How do I record the creditor address and my address as attorney?

    When filing the claim, there is a drop‐down box on the first screen which allows you, the filer, to select who is submitting the claim. The options are: Creditor; Creditor’s Attorney; Debtor; Debtor’s Attorney; or Trustee. If the attorney is the filer, you will be able to add the attorney name and address and select the creditor’s name from the listing of creditors in the case or if the creditor is not listed or listed incorrectly, you are able to add the correct creditor. Both names and addresses will be added to the mailing matrix and displayed on the Proof of Claim and Claims Register.

  9. I filed a claim and my attachments did not properly attach to the claim filed. How do I get the supporting documentation filed?
    1.  Ensure that the attachment(s) is in PDF format and is being submitted in black and white (no color documents).
    2.  Confirm that each PDF document being attached is less than 7 MB in size.
    3. File an amended claim and attach the correct PDF images.
    4. When filing the amended claim, check the box on the form that designates that the claim is amended. Select the claim number of the claim to be amended
    5. Attachments must be added by the process above.
  10. I need to amend a claim. How do I do this?

    When completing the fillable claim form, check the box (above Item 1. on the form) to indicate that the claim amends a previously filed claim. You can then enter the Court claim number and/or date of the previous claim.

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